MODEL: The Customer Alignment System

MODEL is a process to grow your business with existing customers and attracting prospects through seamless integration.

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The Customer Experience Monitor™

The Customer Experience Monitor™ program will help you manage the key customer experiences that lead to a sustainable competitive advantage and customer loyalty.

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The Retail Experience Monitor™

The Retail Experience Monitor™ quantifies how strongly retailers are prepared to endorse your company and your products with their customers.  It identifies any barriers between manufactures and retailers that must be addressed to remove any barriers to full retail engagement.

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The Employee Engagement Monitor

Learn how the Employee Engagement Monitor helps create passionate employees that in turn can create Promoter customers.

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Service Blueprinting

Service Blueprinting will help you see service from your customer’s point of view.  This viewpoint lets you identify gaps in your current service and opportunities for new service as you better understand your customer’s journey of satisfying their needs.

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